FREE has come top in an official league table of French internet service providers providing the best customer service.

Telecoms regulator Arcep has published figures for the first time comparing each of the major operators with more than 100,000 customers.

The report found that Free was the quickest to deal with customer problems and among the fastest to get new connections set up.

However it was also the ISP where customers were the most likely to hit a technical problem within their first month online.

Free was found to fix 93.5% of customers' problems with 48 hours, compared with 89.5% for Bouygues Telecom.

However Free scored the worst when it came to technical faults reported during the first month of a connection being set up.

Free managed to set up 94.5% of new internet connections within 20 days, behind SFR on 96.4% and Numericable and Orange on 97.5% each.

Bouygues Telecom only managed to get 89.5% of lines up and running within three weeks.

Free is currently locked in a legal battle with UFC Que Choisir over a series of practices that the consumer group says are illegal, such as charging users €0.34 a minute to call the technical support helpline and a refusal to send paper bills to customers.

A mediator has been appointed to deal with the dispute, but the case could return to court if an agreement is not reached.

Source: connexionfrance.com

OfficeScan 10.5 protects virtual desktop environments on VMware View or Citrix XenDesktop

If you close your eyes real tight and listen closely, you might be able to hear the sounds of the virtual desktop infrastructure (VDI) drum beating in the distance. The VDI chants and music are growing louder, and the message is resonating with more and more people.

According to a recent study by the Enterprise Strategy Group, 60 percent of enterprises have a desktop virtualization strategy, and 45 percent of them will have virtualized 50 percent of their desktops within the next three years.

[ Also on InfoWorld: Citrix is helping to develop a powerful new open source virtual switch that will allow security virtual appliances to gain access to network traffic | And Citrix offers an open security solution across multiple hypervisors to challenge VMware VMsafe ]

So what's holding VDI back? What's keeping administrators from actually achieving the VDI nirvana that virtualization vendors have been promising and preaching?

A few things: Security concerns, performance issues, and user acceptance are all valid concerns. Many enterprises have been dabbling in VDI for a quite some time now, running small proof-of-concept (POC) implementations in order to test things out before jumping into a production virtual desktop environment with both feet. The promised benefits of VDI are extremely alluring. But what most of these organizations find out during their POC is that VDI environments are quite different from physical environments, and when it comes to security, they need specific defenses for each.

The same old, conventional antivirus solutions used within physical desktops to keep the corporate network safe simply do not work in a VDI environment. Conventional security scans can quickly overpower the resources on a single system. Think about it. When an office full of workers first come in to start their morning duties and everyone powers up and signs into their desktop sessions around the same time, the security software on those VDI images will simultaneously reach out across the network for new security updates. And when these same virtual desktops all kick off an antivirus scan at the same time, the system is brought to its knees. This surge in resource consumption is known as "AV storming," and it directly effects the end-user experience of either the server or the desktop.

Last month, during the Citrix Synergy 2010 conference in San Francisco, McAfee and Citrix made a major announcement around a strategic partnership and collaboration effort with a goal of making virtual desktop security simpler and more scalable for large enterprise deployments. McAfee said it was developing a platform and API that would provide a framework to accelerate and address the specific needs of security for virtualized environments; specifically, McAfee would deliver new security solutions for Citrix XenDesktop, XenClient, and XenServer.

But McAfee isn't alone on this quest to solve the security challenges of a VDI environment.

Source: Infoworld.com

In a recent trend, thousands of computers are getting infected when people try to visit sites that supposedly have videos featuring Luna Maya and Cut Tari Videos. When the user opens the website, he will see a notice that tells him that his computer is infected and he should install an antivirus unaware that it is a trap.

According to our analyst, there have been hundreds of websites opened by scammers in order to lure people to such sites and the Luna Maya, Cut Tari videos is just one of the recent examples that have been exposed.

Since people in Asian countries are not much aware of such security issues, it can probably be a bigger issue in the future. Security experts suggest that you install an antivirus in order to prevent such malicious programmes from infecting your computer.

Source: rudefox.com

This is one question that asked many people. "Should we get a desktop or laptop?" It’s depending on your requirement. Desktop and Laptop both are same computer.
For and unfortunately, most uses may require the power of a desktop pc. I will list some of the more common uses of a pc and discuss the specs needed.

Office Uses:
Mostly use in office like Microsoft Word, Excel, etc. We also use for mail checking, store data and use like small server. This type of computer have not heavy requirement for extra use. You have able to handle very easy that type of any new desktop or laptop.


Multimedia Applications Uses:
laptops are mostly used for listening to music or watching movies. The only times that it will not be adequate is if you want better components like a much larger and better screen resolution and better sound quality. If you want high resolution viewing, you can connect a laptop to another separate monitor but then you might not be able to go with a higher resolution because of your graphics hardware on the laptop. Also, your sound options are very limited with laptops. All laptops use onboard cards that are adequate for most uses but for the highest sound quality, you will not have it and your external component options are very limited. For desktops, you have a wide range of choices for internal PCI slot upgrades. To sum it up, for high resolution and high definition audio, you may have to go with desktops.

PC Games:
Here I am not talking free in build games in your computer or laptop Solitaire or any other simple game. We are talking about PC Games like Counterstrike, Crysis, Sins of a Solar Empire etc. If you want batter playing of pc games then you have required heavy hardware it will depend on the graphics hardware.

Multimedia Encoding:
If you are looking any video or audio production and encoding, you better go with desktops. You will need lots of hard drive space and most laptops do not have choices for very large drives. You will also need a very good processor and a powerful video card will help too.
The most important are computer installation with Latest OS.

I will introduce some latest operating system features and what are the features that a particular operating system should have used. Some of these features are a part of all operating systems, while some of them may or may not be available in the computer operating system you are using. So I will give you online computer support 24x7 every time.

Managing Hardware/Software
As already know, it is the operating system that causes the software and hardware in a computer to interact with each other. It is also the platform that causes one software in the computer to communicate with another. Once the computer operating system in a computer loads during the booting up process, other application software’s can be loaded into the computer.

Consistent Application Program Interface
Application Program Interface which software development peoples refer to as APIs allow the applications those run on one computer to run on another computer having the same computer operating system. It is important that the operating system has a consistent API. Undoubtedly, every operating system will have deferent type’s requirements, but it should be enough to support computer hardware’s.

Program Execution
The operating system to execute all the types of computer programs running in it. It is a rather more complicated process. It allows to multitasking and allows different programs to run at the same time and share the many types of computer system resources. Here, it requires allotting RAM space to different computer applications running on the computer. The execution of more than one program may also require the computer operating system to prioritize the operations running on the computer system.

Memory Management
we already defined in the part on program execution, it is up to the computer operating system to provide memory to the different programs running on the computer system. It has to prioritize and allocate memory to each application. Even when data is saved in a secondary storage device, it is the computer operating system that decides how that particular chunk of information should be stored.

Networking
Computers need to communicate with each other via networking. A computer without Internet is not even imaginable. It is the task of the computer operating system to provide the required networking features. It allow to you used two or more computers to connect and form a network or connect to the Internet. More on computer networking.

Security
Computer system security that an operating system should provide is undoubtedly one of its most important features. We used passwords setting for logging in, to providing firewall protection; everything comes under the tasks of an operating system. Many network utilities may require printer sharing, file sharing and using TCP/IP protocols. Hence, it becomes very important for the computer operating system to provide proper security so that the computer's security is not compromised in such cases.

When your PC behaves strangely like, applications taking longer to launch, computer is running very slow, hard disk becomes inaccessible, etc. it indicates that your system is infected from malicious programs. In such a situation, it becomes necessary to install updated antivirus on your system. You can install any antivirus on your system, provided that you have purchased genuine copy of that antivirus.
Features
AVG antivirus offers many benefits to you like protection against malicious programs, etc. Now, you can do banking, shopping, surfing, searching, chatting, e-mailing, downloading files, etc. without any terror of infection by malicious programs. This antivirus offers you protection against online scammers, hackers, etc. It protects you from phishing attack by securing your confidential information from intruders.
Usability
AVG antivirus 8.5 is integrated with many new facilities, which were absent in its earlier version. You can easily download and install AVG antivirus 8.5 on your system with the following steps:
STEP 1: Download the installation file of AVG antivirus 8.5 on your system from its official website.
STEP 2: When you will be prompted, do not open the file, but click on the “Save” button and select location where it should be stored.
STEP 3: Reboot your computer when installation file gets saved.
STEP 4: Locate the AVG installation file, and double click on it to start its installation.
STEP 5: Follow the instructions in the installation wizard.
STEP 6: Enter your license number when prompted.
STEP 7: Restart your computer when prompted by the installation wizard.
After completing the installation process of AVG antivirus 8.5 on your system, you can protect your system from malicious programs.
Limitations
You can face blue screen error while installation of AVG antivirus. It can freeze your system and would not be able to work with some of the applications installed on your system.

Windows 7 is the latest Windows operating system, and is successor of Windows Vista. It is available in many editions namely, Starter, Home Basic, Home Premium, Professional, and Ultimate.
Features
Windows 7 consists of Action Center, which consolidates all the messages from Windows Defender, User Account Control, etc. In case, Windows 7 requires your attention, the Action Center icon will appear in the taskbar.
This operating system has the feature of backing up individual folders, libraries, and drives. Its calculator is integrated with new Programmer and Statistics modes. In this operating system, you can easily move and resize gadgets.
Usability
Windows 7 offers you the facility to perform all your tasks with your fingers, like browsing online newspapers, flicking through photo albums, shuffling files and folders, etc. You can perform an upgrade installation of Windows 7 on your Windows Vista based PC, with the following steps:
STEP 1: Turn on your computer and when Vista gets started, do one of the following:
a) Insert the Windows 7 installation disc into your computer. Setup would start automatically, if it does not click on “Start” and then on “Computer”. Open the Windows 7 installation disc on your DVD drive, and then double-click on setup.exe.
b) If you have downloaded Windows 7, then browse the installation file, and double click on it.
STEP 2: Click on Install now on the “Install Windows page”.
STEP 3: On the “Get important updates for installation page”, it is recommended to receive the latest updates in order to protect your computer.
STEP 4: On the Please read the license terms page, click on “I accept the license terms”, and then click on “Next”.
STEP 5: Click on Upgrade, on the “Which type of installation do you want?” page.
STEP 6: Follow the instructions to complete installation of Windows 7.
After completing Windows 7 installation, you can enjoy with its features like Aero, etc.
Limitations
While performing Windows 7 installation, you can face a technical error. You may face issues while sharing files between Windows 7 and Windows XP systems.